production time

most items are made to order and may take up to 12 weeks to ship from the date of purchase. if your item is in stock, it will ship within 5 business days from the date of purchase.  please feel free to contact us to inquire about our most current production times.

shipping

all orders are shipped via usps uninsured first class or priority mail with tracking information, with insured and expedited shipping available upon request. please contact us prior to placing your order for pricing. we are not liable for lost or stolen packages, or for items not received due to incorrect shipping information. the customer is responsible for any import or customs fees.

returns & exchanges

due to the small scale of our business, we cannot accommodate returns.  exchanges are accepted on qualifying orders until 2 calendar days after usps tracking indicates the order was delivered.  all exchange items must be received back in new, unaltered condition and in the undamaged original packaging within 10 calendar days from the original shipping date. sale/discounted, custom, one-of-a-kind, and items purchased at events are final sale and not eligible for exchange or alteration, no exceptions. we will not accept packages arriving outside of the designated time frame, so take care to ensure that you return your item in a timely manner.  to obtain an exchange authorization number, contact us with "exchange" in the subject line.